Contact details by topic
If you’re unsure who to contact, use the list below to work out which government organisation could help with your question.
This list only includes the most popular topics for people using our website. If you cannot find what you’re looking for, use our website search or consult an A-Z list of government organisations.
Travelling to or living in NZ
For travel, entry and immigration questions, use the relevant government organisation’s published contact channels. Harbour cannot make immigration decisions or check live government records.
Harbour document support
For help with your Harbour account or an assigned document, contact your service team using the details in your original correspondence.
Use your existing customer credentials for document access. Do not send passport scans or documents through an unverified channel.
Travelling or living overseas
For questions about travelling or living overseas, consult the relevant country’s government or consular service through its published contact channels.
Emergencies, health advice, and workplace safety
Use the appropriate emergency, health or workplace safety service for your situation. Harbour is not an emergency service and does not provide medical or workplace safety advice.
Births, deaths, marriages
For registrations, certificates and marriage enquiries, contact the relevant births, deaths and marriages service through its published contact channels.
Financial support — benefits, family and child support
For enquiries about benefits, family assistance or child support, use the relevant public service’s published contact details. Harbour does not administer financial support.
Housing, rates and renting
For housing, rates or tenancy enquiries, contact the relevant housing service, local council or tenancy organisation through its published channels.
Business, work, employment rights, paid parental leave
For business, employment rights or paid parental leave questions, contact the relevant public service or an appropriately qualified adviser.
Tax — IRD numbers, KiwiSaver and student loans
For tax, IRD number, KiwiSaver or student loan enquiries, use the relevant tax authority or provider’s published contact channels. Do not share account credentials with Harbour.
Contact an MP or the NZ Parliament
Use the published parliamentary directory to find the relevant member or office and its official contact details.
Fair trading, consumer rights and privacy
For consumer rights, fair trading or privacy enquiries, contact the relevant regulator or independent advice service through its published channels.